Terms & Conditions

Terms And Conditions

Delivery Charges

  • up to £9.99  -  £1.50
  • £10  -  £19.99  -  £3.50
  • £20  -  £49.99  -  £5.00
  • £50 and over  -  FREE POSTAGE (does not apply to ribbon orders)
  • Ribbon Orders.  .99p flat rate postage for as much ribbon as you like - this applies to orders over £50 as well.  Discount will be given at checkout.  

Delivery

Please note we only deliver to addresses in the UK

We aim to despatch all orders within 48 hours of receipt  but please allow up to 5 working days during our busy periods - especially for personalised items.  If you require your order for a certain date then please let us know and we will do our best to get it to you in good time.

 

Processing Of Orders

Credit and Debit cards are processed on the day of your order

Damages And Refunds

In the unlikely event that an item is damaged in transit we will require you to e-mail or telephone us within 24 hours of receipt, giving us a full description of all damages and any damage to the packaging.  We would ask that you return the item in the original packaging within 7 days and upon receipt we will arrange for either a replacement or a full refund.  We will of course pay for your return postage and would ask that you retain a proof of postage.

In accordance with the Distance Selling Regulations, if you wish to cancel an order after it has been despatched,  you must e-mail us within 7 days of despatch. Thereafter you will be required to return the item(s) in their original and unopened condition within 7 days.  No postal charges will be refunded and goods must be returned at your expense and at your own risk, preferably by recorded delivery. 

Refunds on Personalised Products

No order can be cancelled at any time on personalised or made to order goods.

In the case of an error on our part with regard to personalised items we will put this right on return of the goods at our expense.  Should you have made an error then we will do what we can to assist in putting this right.  We do however reserve the right to make a charge for this service as well as the additional postal charges.